Delivery – Delivery for online
We try to keep most of our online range in stock, however this is not possible in all cases, many of our designs are handmade pieces and are made to order.
Stock items are sent as quickly as possible and will usually take 2-3 working days in the UK and 7 working days for International. For made to order items UK delivery is usually within two weeks, though some special order rings may take up to four weeks.
Diamond Rings can be dispatched for Next Day Delivery in their current size. First Ring Sizing is FREE of charge.
Our jewellery is posted in the UK by Royal Mail Special Delivery service which offers insured, recorded, signed-for, next day delivery and abroad by Royal Mail International Signed For service. We also use a courier service for heavy/bulky items.
- UK standard orders are charged at £4.50
- Heavy/bulky items are charged at £8.50
- UK Express Delivery – 2 business days (excl Isle of Man and UK offshore islands, Scottish Highlands and Northern Ireland, these may take longer) charged at £7.95
- Isle of Man and UK offshore islands and Northern Ireland Delivery – 5-12 business days charged at £15.00
- Europe (France, Belgium, Luxembourg, Netherlands, Germany, Monaco and Ireland) – £20.00
- Rest of Europe – £35.00
- USA and Canada – £50.00
- Rest of the World – £65.00
**No orders will be dispatched on Bank Holidays. Any orders placed over a bank holiday weekend will be dispatched on Tuesday for Wednesday delivery.**
Collect in Store
- You can collect your item from our store in Lanark.
- Nominate your day of collection and your item will be packaged and ready.
- Next day collection possible up to 5.30pm (Monday-Saturday).
- Orders placed over the weekend will be available for Monday collection.
We operate a simple and straight forward returns policy.
If you are not 100% happy with your purchase from McKellars for whatever reason, goods can be returned up to 14 days from despatch of the goods for a refund. (However this does not include customised & special order products or earrings (due to hygiene laws).
Goods can also be returned up to 30 days from despatch for an exchange.
Please note that goods returned to McKellars must be returned in their original condition and packaging. Our returns policy does not affect your statutory rights.
Should you have any questions, please email us firstname.lastname@example.org or call us 01555 661312.